Ferntree Gully Toyota Testimonials

We’re taking the concept of great customer service to a whole new level Our aim is to deliver a remarkable Toyota customer experience every time and we’re proud to say many of our customers think we’ve raised the bar when it comes to friendly, personalised service.

What Our Guests Are Saying

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Corey was wonderful to deal with! He was patient and really listened! FTG Toyota have looked after me as I have been servicing another vehicle there

- Constandino Filis 20/06/2017

Anton and Chris Taylor were great to deal with, the whole experience from first stepping into the showroom, test driving and  talking prices and options was straightforward, low pressure and hassle free. Communications is the currency of relationships, and they seem to know it! Their after sales pre delivery communications was of similar high standard and gave us confidence that the vehicle and options ordered was exactly what was delivered.  The standout was that although they didn’t t know some of the features , they were honest about not knowing and getting us the information instead of guessing. Also, while they asked what other brands models we were looking at, they steered clear of tacky sales talk of comparing or rubbishing of other brands models. Thank you to the team at Ferntree Gully Toyota for such a great sales experience!

- Mark Loader 11/06/2017

The two Earls were very helpful with all my questions, not pushy at all. Everyone I came across was so friendly

- Kerry Guttenberg 10/06/2017

I am very happy with the car!! Thanks Bing and team

- Patricia Chacksfield 09/06/2017

I love my new car, am really thrilled with it. Earl (Tech) was wonderful, really looked after me and i felt very satisfied with the deal he organised. I would recommend your dealership to anyone who asked. Thank you for looking after me so well. 

- Elizabeth Greene 08/06/2017

Service Department listened to my concerns and resolved the issues as required.  Drop off service is extremely handy!

- Phillip Lascaris 07/06/2017

Our salesperson George was very helpful, he explained to us all the features of the vcar and he was very professional.  Also I wanted to mention Anton and Ray for their professionalism!

- Warren Parnaby 06/06/2017
John Prest

John Prest
07/06/2017

Our salesperson George was very helpful, he explained to us all the features of the car and he was very professional.  Also I wanted to mention Anton and ray for their professionalism!

- Warren Parnaby 6/6/2017

I experienced great service and customer service, I am very happy with the customer service and being made aware when car is due for a service.

- Peter Amprimo, 1/06/2017

I absolutely love my car, the whole experience was wonderful. I came to the dealership not even knowing what I wanted. If I could score Katlain a 15 I would. Everyone at the dealership was happy and nothing was ever too much trouble. I told my husband I'd like to work here due to the great experience and how friendly everyone was - I will be telling all my friends to come here

- Susan Elston, 30/05/2017
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I am just wrapped with the entire purchase experience!! I am recommending Corey to everyone!! Everyone there was just brilliant to deal with!  

- Penny Mcewen, 25/05/2017

Just bought a new 4 wheel drive hilux ute , customer service was perfect , have referred family and friends to call in and look at there amazing range of vehicles 

- Barry Sellings, 11/05/2017

In the Service Department,  I found the customer service & care factor to be very professional

- 26/04/2017
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Bing was just absolutely outstanding to deal with!! Can not speak more highly of him as a person and salesman!

- 20/04/2017

Was very happy with Katlain and found experience of purchasing car very good!

- 19/04/2017

Corey was very professional and genuine and treated us with great respect.  The customer service was phenomenal, all the staff were so accommodating and really went above and beyond to make sure the process was as stress free and enjoyable as possible.  The team at Ferntree Gully Toyota were absolutely fantastic, there seems to be a great culture there.  They all go above and beyond, their customer service is fantastic

- 11/04/2017

Highly recommend these guys. Our recent purchase of a Toyota Kluger could not have been better. Their pricing is better than competitive, and all staff from reception through to management are friendly and helpful. Equally impressive was how fast and well presented our new car was delivered! Couldn't be happier.

- Greg O'Shea

The guys at Ferntree Gully Toyota were extremely helpful and friendly. My sales consultant was Ian, who I found listened to what I was after and was great when it can to the negotiations of  the price of the vehicle I wanted to buy and offering a fair trade in pricing on my vehicle, I also needed finance and Rick was great in explaining all the details clearly and I found  him really easy to talk to. I would definitely purchase another vehicle from FTG Toyota. Oh and Ian makes a pretty good cappuccino so don't hesitate to ask him for one! 

- Ben Hart

Charlie is AMAZING - Such a wonderful young gentleman!! He is TOPS!!

- Helen Tzirtis - 24/03/2016

Earl was fantastic AGAIN!! I purchased another vehicle from him 6 years ago!! Earl is the BEST!

- Damien Bourrillon - 17/03/2016
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Ian was great to deal with as was Clare and Steph. Everyone that helped were truly helpful and not at all pushy, which he really appreciated! Even the service staff were really friendly and went the extra mile. A real advantage is the pleasant open environment and friendly staff as the facilities such as the coffee and newspaper.

- Peter Matters - 09/03/2016

We were extremely happy with vehicle at delivery and was super impressed with Daniel whom we dealt with.

- Jack Lacey - 03/03/2016
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I found the entire purchasing process a good smooth one. It was everything I expected and more! I would recommend FTG Toyota to everyone!

- Chris French - 26/02/2016

I found the entire purchasing process a good smooth one. It was everything I expected and more! I would recommend FTG Toyota to everyone!

- Carol Bryson - 27/01/2016
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I found the entire purchasing process a good smooth one. It was everything I expected and more! I would recommend FTG Toyota to everyone!

- Carol Bryson - 27/01/2016

Bing was very pleasant, friendly, helpful and extremely patient with me - Such a wonderful young man, a true asset to your company.

- Margaret Dickason- 21/01/2016
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Ray did a great job!! He took the time to explain all the features of the vehicle, he was professional, friendly and nothing was too much trouble! Paul Bolton was nice and friendly to deal with too and went the extra mile for me. Even the young lady that kept bringing coffee was very friendly. Luke in service was friendly too and said to come by any time! I will be recommending FTG Toyota to everyone!!

- Chandra Galbokkahewagei- 11/01/2016

I would like to thank your team – Earl, Rick & Stephanie who assisted me on Saturday in buying a Toyota Yaris. They explained everything clearly (Rick particularly with the financing) and helped me to be able to finalise all the necessary documents and drive out with the car.

This was REALLY valuable for me because once I go back to work on Monday finding time to organise/buy a car was going to be very difficult and inconvenient.

I cannot think of a single improvement that could have been offered in service. They were fantastic and I felt like they went the extra mile to help.

I came to your dealership as my dad as bought from you twice before and he spoke highly of your business.

Many thanks to Earl, Rick and Stephanie!

I am very grateful for all they did :-)

Thanks and Best Regards,

- Sharon Erasmus- 03/01/2016
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"I am really happy with the fantastic service provided by Earl and the rest of the FTG team!! I am loving my Prado and would recommend Earl and the dealership to anyone!"

- Wendy Ellerton - 07/12/2015

"I am really happy with the fantastic service provided by Earl and the rest of the FTG team!! I am loving my Prado and would recommend Earl and the dealership to anyone!"

- Denise Isaac - 11/12/2015
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Ferntree Gully Toyota, is not our local dealer, we did not wish to deal with our local dealer, subsequently we travelled down to Ferntree Gully Toyota. I would like to recommend  Ray Sun, for his friendly attentive nature , and professional  attitude to his work, whilst making us very comfortable and at ease during the purchase of our Sahara.  It is apparent he is well trained and knows his vehicles comprehensively, and we wish him a wonderful future at Ferntree Gully Toyota.

- Lucy & Noel Calleja - 23/11/2015

"I was impressed with Earls service the first time I purchased a vehicle and when I was ready to purchase this vehicle I went straight back to Earl. He was as friendly and professional as he was before! Super guy!  "

- Chris Kennedy- 13/11/2015
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"Charlie and everyone at FTG Toyota were really friendly and helpful!! I could not fault the service provided. It was my first car purchase! I just loves her car!! Thanks Charlie!"

- Tamara Hollet - 13/10/15

"This was my second purchase of a corolla - The first experience was very poor from another Toyota dealer near you BUT this experience dealing with Ray and the entire FTG Toyota team was just fantastic especially the way the vehicle was presented with a giant bow on it!! Extra Special! I will most certainly highly recommend ray and FTG Toyota!!"

- Samantha Nyhuis - 19/10/2015
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"Paul from the finance department was brilliant. Very genuine and helpful"

- Tara Colbert - 14/10/2015

"I was very happy with everyone there especially Mark, Chris in finance and Paul, the used car sales manager. I would definitely purchase another vehicle from FTG Toyota!! "

- Aaron Hughes - 25/09/2015

"Perfect service provided by Mark and the entire FTG Toyota team! I am very very happy with my car!! "

- Julie Ladner - 17/09/2015

"I had a wonderful experience and I am loving my RAV4!  "

- Vivienne Ndiaye - 07/09/2015

"Bing was super to deal with! He was friendly, helpful and professional!! I would highly recommend both Bing and FTG Toyota!"

- Vernon, 17/06/2015

"Hello Very Good service in Toyota Parts area Id bought new parts for a Old Four Wheel Drive 1976 Toyota Land Cruiser fj40 swb it only took 2 weeks to get the new parts in very quick and please with the service. Parts come from Japan. Cheers

- John Kelf - 28/08/2015

"This is not my local dealer but was recommended by a colleague.  Salesman was extremely professional.  Backed up by the Sales Manager and Business manager (superb) i was very well looked after. Toyota can be very proud of this dealership and team.”

- Allan Carter, 13/08/2015

What Our Guests Are Saying

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