Welcome to Ferntree Gully Toyota, where your satisfaction is our top priority.

If you have had an experience at Ferntree Gully Toyota or have thoughts about a product you have purchased from us, we encourage you to share your Complaint. Your insights are invaluable, and we are committed to addressing your input promptly.

If you have had an experience at Ferntree Gully Toyota or have thoughts about a product you have purchased from us, we encourage you to share your Complaint. Your insights are invaluable, and we are committed to addressing your input promptly.

Welcome to Ferntree Gully Toyota, where your satisfaction is our top priority.

If you have had an experience at Ferntree Gully Toyota or have thoughts about a product you have purchased from us, we encourage you to share your Complaint. Your insights are invaluable, and we are committed to addressing your input promptly.

Connect with us using one of the following options:

Connect with us using one of the following options:

CALL

Call our dedicated Customer Experience Team on (03) 9758 8222

03 9758 8222

EMAIL

Email our Customer Experience Team

FORM

Utilise the feedback form below to share your thoughts.

Our Customer Assistance Centre is open Monday to Friday (excluding public holidays) from 9am to 5pm.

We genuinely want to assist you in enhancing your experience and to learn from your Complaint, ensuring continuous improvement. Your opinions matter, and we are here to make it a positive and constructive exchange.

Rest assured that we prioritise a swift and courteous response to your Complaint. Our aim is to acknowledge your input promptly within one business day by our Customer Experience Team and keep you informed throughout the investigation process.

Give us the opportunity to make your experience even better – your satisfaction is our commitment.

Our Customer Assistance Centre is open Monday to Friday (excluding public holidays) from 9am to 5pm.

We genuinely want to assist you in enhancing your experience and to learn from your Complaint, ensuring continuous improvement. Your opinions matter, and we are here to make it a positive and constructive exchange.

Rest assured that we prioritise a swift and courteous response to your Complaint. Our aim is to acknowledge your input promptly within one business day by our Customer Experience Team and keep you informed throughout the investigation process.

Give us the opportunity to make your experience even better – your satisfaction is our commitment.

Our Customer Assistance Centre is open Monday to Friday (excluding public holidays) from 9am to 5pm.

We genuinely want to assist you in enhancing your experience and to learn from your Complaint, ensuring continuous improvement. Your opinions matter, and we are here to make it a positive and constructive exchange.

Rest assured that we prioritise a swift and courteous response to your Complaint. Our aim is to acknowledge your input promptly within one business day by our Customer Experience Team and keep you informed throughout the investigation process.

Give us the opportunity to make your experience even better – your satisfaction is our commitment.

RESPONSE TIME, INVESTIGATION AND REVIEW.

Upon receipt of your complaint, Ferntree Gully Toyota will:

Acknowledge your complaint within 1 business day.
Advise you of an indicative timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments at Ferntree Gully Toyota.
Escalate your complaint to our Management Team that require further attention.
Investigate all circumstances of your complaint during the designated period.
If Ferntree Gully Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.

Acknowledge your complaint within 1 business day.
Advise you of an indicative timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments at Ferntree Gully Toyota.
Escalate your complaint to our Management Team that require further attention.
Investigate all circumstances of your complaint during the designated period.
If Ferntree Gully Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.

RESPONSE TIME, INVESTIGATION AND REVIEW.

Upon receipt of your complaint, Ferntree Gully Toyota will:

Acknowledge your complaint within 1 business day.
Advise you of an indicative timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments at Ferntree Gully Toyota.
Escalate your complaint to our Management Team that require further attention.
Investigate all circumstances of your complaint during the designated period.
If Ferntree Gully Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.

OUTCOMES.

Following acknowledgement, investigation and review, Ferntree Gully Toyota will advise you, or your authorised representative, the outcome of your complaint.

Advice will include details of our investigation, guidance and next steps required (if any).

Following acknowledgement, investigation and review, Ferntree Gully Toyota will advise you, or your authorised representative, the outcome of your complaint.

Advice will include details of our investigation, guidance and next steps required (if any).

OUTCOMES.

Following acknowledgement, investigation and review, Ferntree Gully Toyota will advise you, or your authorised representative, the outcome of your complaint.

Advice will include details of our investigation, guidance and next steps required (if any).

FURTHER REVIEW OF YOUR COMPLAINT.

If you are dissatisfied with the outcome, you are entitled to request further review by Ferntree Gully Toyota, seek legal advice or make a complaint to the following government external bodies:

Federal: Australian Competition and Consumer Commission (ACCC)

State – VIC: Consumer Affairs Victoria

If you are dissatisfied with the outcome, you are entitled to request further review by Ferntree Gully Toyota, seek legal advice or make a complaint to the following government external bodies:

Federal: Australian Competition and Consumer Commission (ACCC)

State – VIC: Consumer Affairs Victoria

FURTHER REVIEW OF YOUR COMPLAINT.

If you are dissatisfied with the outcome, you are entitled to request further review by Ferntree Gully Toyota, seek legal advice or make a complaint to the following government external bodies:

Federal: Australian Competition and Consumer Commission (ACCC)

State – VIC: Consumer Affairs Victoria

Share your Complaint

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