Terms and Conditions


Terms and Conditions

Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Toyota Dealer. By having your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best condition.

To make a claim under the Toyota Certified Pre-Owned Warranty, contact an authorised Toyota Dealer. If your name or address has changed or you are the new owner of a Toyota, please visit the Toyota Owner’s Portal: toyota.com.au/owners or contact the Toyota Guest Experience Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Toyota Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book.

Expenses associated with claims under the Toyota Certified Pre-Owned Warranty

In most cases, there will be no charge to you for expenses associated with making a claim under the Toyota Certified Pre-Owned Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

  1. The Toyota Certified Pre-Owned Warranty applies to vehicles that are manufactured and first registered from 1 January 2018 to 31 December 2018, and are sold as a Toyota Certified Pre-Owned (TCPO) vehicle from 1 January 2021 to 31 December 2021.
  2. The Toyota Certified Pre-Owned Warranty period begins on the day the vehicle’s existing New Vehicle Warranty expires. You can find out when the New Vehicle Warranty expires by checking the Warranty and Service book.
  3. If the Toyota Certified Pre-Owned Warranty label in the Warranty and Service book has been removed or tampered with, Toyota may, at its discretion, refuse to honour any warranty claim.
  4. Your Toyota Dealer will review any claims made outside of the applicable Toyota Certified Pre-Owned Warranty period in conjunction with Toyota Australia. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied to your Dealer with the outcome.
  5. Toyota Genuine Parts/Accessories purchased at & fitted by a Toyota dealer to a Toyota vehicle which was purchased on or after 01/01/2021, are warranted for the remainder of that vehicle’s Toyota Certified Pre-Owned Warranty period,...

Terms and Conditions

Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Toyota Dealer. By having your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best condition.

To make a claim under the Toyota Certified Pre-Owned Warranty, contact an authorised Toyota Dealer. If your name or address has changed or you are the new owner of a Toyota, please visit the Toyota Owner’s Portal: toyota.com.au/owners or contact the Toyota Guest Experience Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Toyota Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book.

Expenses associated with claims under the Toyota Certified Pre-Owned Warranty

In most cases, there will be no charge to you for expenses associated with making a claim under the Toyota Certified Pre-Owned Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

  1. The Toyota Certified Pre-Owned Warranty applies to vehicles that are manufactured and first registered from 1 January 2018 to 31 December 2018, and are sold as a Toyota Certified Pre-Owned (TCPO) vehicle from 1 January 2021 to 31 December 2021.
  2. The Toyota Certified Pre-Owned Warranty period begins on the day the vehicle’s existing New Vehicle Warranty expires. You can find out when the New Vehicle Warranty expires by checking the Warranty and Service book.
  3. If the Toyota Certified Pre-Owned Warranty label in the Warranty and Service book has been removed or tampered with, Toyota may, at its discretion, refuse to honour any warranty claim.
  4. Your Toyota Dealer will review any claims made outside of the applicable Toyota Certified Pre-Owned Warranty period in conjunction with Toyota Australia. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied to your Dealer with the outcome.
  5. Toyota Genuine Parts/Accessories purchased at & fitted by a Toyota dealer to a Toyota vehicle which was purchased on or after 01/01/2021, are warranted for the remainder of that vehicle’s Toyota Certified Pre-Owned Warranty period, or 2yrs from installation (whichever is greater). Genuine Parts/Accessories purchased from, but not fitted by, a Toyota dealer are warranted for 2yrs from date of purchase. See toyota.com.au for T&Cs. This warranty does not limit & may not necessarily exceed your rights under the Australian Consumer Law.
  6. If your vehicle has broken down or become unsafe to drive due to a failure that is covered by the Toyota Certified Pre-Owned Warranty, during the applicable Toyota Certified Pre-Owned Warranty period, towing of your Toyota to the nearest Toyota Authorised Service Centre and a loan car is covered by the Toyota Certified Pre-Owned Warranty. If after investigation, Toyota reasonably considers the failure is not covered by the Toyota Certified Pre-Owned Warranty, Toyota or your Toyota Dealer may seek reimbursement of these towing and loan vehicle charges.

Where Coverage Does Not Apply

 

  • Damage caused by modifications carried out at a non-Toyota repairer.
  • Failures in non-genuine parts and accessories and damage or failures caused by such failures.
  • Formal or informal competitive events, such as racing.
  • Off-road use where the vehicle is not designed for that purpose.
  • Water ingress from floods or deep-water fording.
  • Overloading – permissible loads are covered in the vehicle Owner’s Manual.
  • Damage caused by improper adjustment, repair or tampering by a non-Toyota repairer.
  • Accident damage.
  • Failures that Toyota reasonably considers result from your failure to operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book (including failure to complete applicable scheduled servicing and maintenance).
  • Failure or defect arising in any Toyota vehicle, Genuine Part or Accessory caused by fitment of a non-Toyota Genuine Part/Accessory or faulty workmanship by a non-authorised Toyota service technician is not covered by this warranty.
  • Scratches or surface rust caused by normal wear and tear, including but not limited to stone or other chips in paint.
  • Damage or breakage of the windscreen or glass caused by normal wear and tear, such as stone impacts.
  • Environmental damage, including but not limited to hailstones, windstorms, flooding, fire, lightning or airborne fallout (for example, chemicals, tree sap, bird and insect droppings, etc.).
  • Normal wear and tear components including but not limited to: engine tune-ups, lubrication, replacement of expendable parts such as filters, coolant, spark plugs, fuses, wiper blades, brake discs, brake drums, brake pads, brake shoes, clutch linings and floormats. These items are not covered by the Toyota Certified Pre-Owned Warranty where replacement is in line with operational maintenance requirements specified in the vehicle’s Warranty and Service Book or Owner’s Manual.
  • Normal or characteristic noise, vibration, wear and tear, and deterioration such as discolouration, flaking, deformation or blur associated with lens or glass.
  • Fitment of an LPG system could affect coverage under the Toyota Certified Pre-Owned Warranty, speak with your Toyota Dealer for details.
  • Petrol engines: damage caused by improper fuels such as the use of fuels with an Ethanol content greater than 10% (E10), or lower than recommended octane rating fuels. See your Owner’s Manual for more details.
  • Diesel engines: damage caused by improper fuels such as the use of biodiesel fuels greater than 5% (B5) and not conforming to the national diesel fuel standard EN590. See your Owner’s Manual for more details.
  • Damage caused by the fitment of non-genuine performance enhancing products including but not limited to power chips, forced induction products, suspension components. These products typically impart forces/loads greater than the original design intent and may compromise the vehicle’s longevity and durability.

 

Toyota Certified Pre-Owned Warranty is provided by Toyota Motor Corporation Australia Limited of 155 Bertie St, Port Melbourne, 3207, Victoria.